𝐋𝐔𝐑𝐘𝐀 | ブラックシャイニーパイソン

Return & Exchange Policy

At 𝐆𝐄𝐋𝐓𝐎𝐍𝐘, every pair is handcrafted just for you with care, detail, and love from our Istanbul atelier. As a small artisan brand, we kindly ask for your understanding regarding the following return & exchange terms.

🔄 Exchanges are possible only in the following cases:

• The product received is different from your original order

• The product is damaged during delivery

• A size change is required

📌 Size exchanges can only be accepted if:

• The request is made within 30 days of delivery

• The product is unused, undamaged, and in its original packaging

• The item is not a custom or personalized order

⚠️ Custom-made orders (half sizes, heel/sole/material customizations etc.) are non-refundable and non-exchangeable.

💳 Refunds are not available

Due to international money transfer fees and Turkish tax laws, we cannot offer refunds. Thank you for your understanding.

🚛 Shipping & Tax Responsibilities

• Shipping fees are non-refundable

• Buyer is responsible for:  • Shipping costs (both directions)  • Any import taxes/customs in their country  • Risk of loss or damage during return shipping

📩 Need help with an exchange?

Please contact us first before sending anything. We're happy to assist you via:

• WhatsApp • Instagram DM • or Email: geltonyshoes@gmail.com

We’re always here to help with care and transparency. Thank you for choosing handmade craftsmanship. 🦚🐆